⚠️ Some Common RCS Issues and How to Fix Them?
Rich Communication Services (RCS) offers a modern upgrade to SMS, but like any technology, it comes with occasional challenges. Here are the most common issues businesses face and how to resolve them effectively.
🔎 1. RCS Not Supported on User's Phone
- Cause: Not all Android devices or carriers support RCS messaging.
- Fix: Ensure the recipient uses Google Messages app with RCS chat features enabled. Apple (iPhones) currently do not support RCS.
🔄 2. Messages Reverting to SMS
- Cause: If RCS is unavailable on the user’s device or the internet connection is poor, messages may default to SMS.
- Fix: Encourage users to enable RCS and stay connected to the internet (Wi-Fi or mobile data).
📥 3. Delayed or Undelivered RCS Messages
- Cause: Server overload, connectivity issues, or temporary outages.
- Fix: Monitor message logs, check delivery status reports, and retry failed messages using your RCS platform or BSP dashboard.
📛 4. Branding Not Showing Properly
- Cause: Incomplete business verification or unapproved branding assets.
- Fix: Complete Google verification with a verified sender profile, business logo, and registered domain.
🧾 5. Template Rejection
- Cause: Non-compliant content or unsupported formats.
- Fix: Follow Google’s messaging policies. Avoid spammy language, misleading offers, or unsupported elements. Always test templates before launching.
💡 Pro Tips to Maintain Smooth RCS Messaging
- ✅ Use verified RCS platforms like Muzztech Wireless Pvt Ltd
- ✅ Monitor campaign reports regularly
- ✅ Educate end-users on enabling RCS chat features
- ✅ Keep content concise, branded, and interactive
Still facing RCS issues? Contact support@muzztech.co.in